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 * Executive Summary**

Harrisburg University is a newly founded higher education institution offering bachelor’s, master’s, and professional development programs in high-demand fields of science and technology. The institution exercises an entrepreneurial approach to designing demand-driven programs by working closely with community stakeholders and its students. An important goal is to respond quickly to emerging needs and to deliver well-developed, student-centered programs.

key question: how will this help the employee contribute more toward achieving business goals? business goals: customer service; innovation; quick 'build-out" of programs and services; unique quality
 * Business Need**

Because the institution is still a newly formed organization, it lacks a long-established infrastructure and has a relatively lean operational team. Therefore staff members often find themselves developing multiple processes, programs and systems for the first time, usually with limited time and resources. To quickly capitalize on opportunities to serve the community with new academic programs, therefore continuing to build momentum and growth for the institution, university staff must be able to respond quickly and in a highly organized and coordinated manner. At present there has been limited use of a sound project management approach. Many initiatives rely on the decisions and contributions of staff from various departments across the university. Improved project management skills could lead to the more efficient streamlining of work, more clear expectations and communication between affected staff, better achievement of project deadlines, more effective outcomes, and more timely accomplishments.

(problem) staff are responsible for numerous concurrent projects. daily attention is drawn to critical emergencies or other urgent matters. ongoning projects often get set aside. delays between work on projects, cause employees to forget next steps and where they left off. projects take longer than may be necessary to complete. unplanned needs delay the project. lack of understanding of next steps on complex projects. resource needs are not always planned for. bottle necks occur when assistance from other staff has not been well coordianted or timed into the project. the critical path may not be known in advance and delays between steps are likely to occur. prioritization between numerous projects is difficult if critical path for all projects is not known.

(desired performance vs. current performance causes of problem) plan the sequence of required steps give colleagues sufficient time to contribute (prevent last-minute requests) plan for adequate resources complete projects on time allow time for collaboration with other stakeholders employees should understand the principles and practice of planning... perfect methodology is not important


 * Learning Opportunity**

Training in project management techniques would address the following needs:

° A better ability to coordinate contributions from multiple team members ° Ability to prioritize and allocate resources to the most important projects ° More quickly address new challenges and opportunities through more efficient use of time and attention to deadlines. ° More effective outcomes as a result of a planned approach and the anticipation of decisions needed to complete the project


 * Expected Benefits**

outcome from the training projects are completed faster projects cost less money project outcomes yield better results teams work cohesively and collaboratively address criticality here.

SWOT analysis for developing a project management training for HU staff.

Strengths employees will develop skills to more efficiently complete assigned projects competitive advantage= faster deployment of projects & outcomes employees will learn how to prevent scope creep to keep projects on track and on focus when employees have a project plan in place, they are less likely to use resources inefficiently when employees scope out all the tasks needed on a project, they are more likely to produce a better quality outcome

Opportunities the training creates an opportunity for cross-functional team building in house SMEs available increased employee morale through management's investment in training

(be sure to address these somewhere) Weaknesses requires use of (& familiarity with) a tracking and documentation tool (MS Excel or Project) skepticism of whether a project management method is needed (projects are too small to 'waste time on documentation.) attitude that employees simply need 'multi-tasking' skills

Threats if employees are not interested limited staff time to participate

Audience Analysis

staff and faculty anyone who is involved with controlling a project (big or small) from start to finish. what is their exposure to projects

=Section 1 - Need Analysis Report=

Executive Summary
Write a brief description of the organization and it's mission. Identify what performance problem exists and any causes of the problem that have been identified.

Business Need
Clearly state the purpose of the project and how performance will be improved. Here is where you will define what the current performance levels are.

Learning Opportunity
Here you will describe what type of training solution is being proposed.

Expected Benefits
Define or list the benefits to the organization that this project will provide. Describe what the desired performance outcomes are. This is where the question "is it worth fixing?" is answered.

Audience Analysis
Describe any characteristics of the target audience that you already know. A secondary learner audience may be defined here, if applicable. If further audience analysis is required, state type of information and how it will be collected (surveys, focus groups, job/task analysis, interviews, etc.).

Project Design
Here you can describe, in general terms, what type of learning solution you are proposing (an instructor-led class/synchronous, elearning/asynchronous, blended solution). You will also want to include any unusual aspects of the project design such as the need for a third-party to develop content, video, audio, photographs, etc. that will need to be considered.

Project Success Measures
Describe how learning will be measured (e.g., how will you know the training has been successful).

Out of Scope
Clearly state what will not be covered in this project.

Estimated Project Costs
Define the costs to the project (breaking down the costs into phases: analysis, design, development, implementation, evaluation) is helpful. Be sure to include direct and indirect costs and how long it will take to complete the project.

=Section 2 - Performance Analysis=

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